Every aspect of your Duo two-factor authentication system can be managed from the Duo Admin Panel. This includes creating and managing applications, enrolling and activating users, issuing and managing SMS passcodes and bypass codes, managing mobile devices, fine-tuning the user experience of your Duo installation, and more.
To access the Duo Admin Panel, navigate to https://admin.duosecurity.com, enter your administrator account email address and password, and click Log In.
After your login information is accepted, click on a second factor. Complete secondary authentication to continue on to the Admin Panel.
|Duo Push||Sends an authentication request to the Duo Mobile app on your device. Tap approve on your phone to log in.|
|Text Me||Sends a passcode via SMS to your phone. Type the passcode in the box where prompted and click Submit.|
|Call Me||Calls you with a passcode. Type the passcode in the box where prompted and click Submit.|
You must activate your administrator account for Duo Mobile separately from your user account to use Duo's push authentication with the Admin Panel. See Managing Duo Administrators for instructions.
If you've forgotten your password, click the Forgot Password link. Enter the email address that you use to log in to your Duo administrator account and click Submit. Check your email for your password reset link.
The Admin Panel dashboard gives you a snapshot of your organization's activity.
The information shown first on the Dashboard provides a quick overview of the update status of your endpoints (paid accounts only), your users' authentication success rate, the total end user count, and users with bypass or locked out status. We round very large quantities for the dashboard display, but you can click any of the numbers to see an exact count.
The total endpoints summary information on the dashboard indicates how many of your endpoints have outdated operating systems, browsers, or plugins. Click the "out of date" or "up to date" numbers, or the number of total endpoints link, to view more detailed information on the Device Insight page.
Clicking the authentication success percentage takes you to the Authentication Summary report, which gives an overview of all your end user authentications and helps you spot trends. Key information included in this report is successful and failed authentications over time, listings of your most used two-factor authentication methods and applications, and authentication method usage over time. Click the percentage of denied authentications link right below the success rate to get taken directly to the Denied Authentications report to learn more about the reasons for these failed authentications, as well as the users, factors, and applications involved.
Click the number of licenses remaining link shown underneath the total user count to view the Deployment Progress report, which tracks how many end users there are in your Duo deployment, how many applications you've protected with Duo, the average number of 2FA devices per user, and the top authentication method used over the last 24 hours.
Click anywhere on the interactive graph of your most recent authentication successes and failures to view the Authentication Log, filtered to display the related events.
The Authentication Log lists information about the last ten Duo login attempts, including the following:
You can click the "Full authentication log" link on the right to view all login events.
Along the far right side of the Admin Panel dashboard is our "What's New?" feed, where we'll call your attention to new features and enhancements to the Duo service.
Click on your name in the upper-right corner to access your administrator account action menu. Edit Profile lets you change the name associated with your administrator login, reset your password for the Admin Panel, update your secondary authentication phone number, and activate Duo Mobile for Admin Panel login. You can also click Log Out on this menu to end your Duo administrator session. You'll be logged out of the Admin Panel automatically after 60 minutes of inactivity.
Manage or view different object types by clicking the links on the left side of the Admin Panel. You may be shown a subset of these links, depending on your assigned administrative role.
You'll find Duo's support information on the left side of the Admin Panel as well. Paying customers may click the Support Tickets link on the left create and manage support cases in the customer portal. You'll need your Account ID information from the left side of the Admin Panel if you contact Duo support via phone or email.
Additionally, you'll find your Deployment ID on the left, under your Account ID. Clicking the Deployment ID takes you to the Duo Service Status page, where you can see the current operational status of Duo's cloud systems.
Click the Add New... button in the top right of the Dashboard to quickly create a new user, group, or application.
Use the search field at the top right of the Admin Panel to quickly find a particular user, phone or token device, group, or application.
All administrator roles except Billing can view reports. Clicking the Reports link on the left side of the Admin Panel takes you to the Authentication Log.
You'll see a list of authentication attempts that shows the following information:
The authentication log may be filtered by user, application, or group.
Click the Reports button in the upper right side of the log display and select CSV or JSON to download a copy of the log. You can also select URL to obtain a direct link to your current authentication log view. If you've added any filters to your current view of the log, the report only includes the filtered results.
The Admin Panel truncates authentication log entry display to the last three months or the most recent 10,000 events (whichever is shorter). To view older authentication events use our Admin API.
The telephony log shows all the phone calls and SMS messages sent by Duo. These could be initiated by administrator login to the Admin Panel, user login to Duo protected services, or device enrollment and activations links sent to users and administrators (as shown in the "Context" column).
The number in the "Credits" column shows how many credits were deducted from your telephony credits balance for each phone call or message.
Click the Reports button in the upper right side of the log display and select CSV or JSON to download a copy of the log. You can also select URL to obtain a direct link to your current telephony log view.
The administrator actions log shows activity by your organization's Duo administrators. Examples of logged administrator actions include:
Click on the link in the "Action" column to see more details.
The authentication log may be filtered by administrator.
Click the Reports button in the upper right side of the log display and select CSV or JSON to download a copy of the log. You can also select URL to obtain a direct link to your current administrator actions log view. If you've added any filters to your current view of the log, the report only includes the filtered results.
Duo authentication, telephony, and administrator action log entries are retained indefinitely by default. Change the log retention period to your desired maximum number of days in the “Logging” setting.